Privacy Policy

Modulis Inc. ("Modulis," "we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our observability platform, website, and related services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, and password when you create an account.
• Billing Information: Payment details, billing address, and company revenue range processed through our secure payment providers.
• Communications: Information you provide when contacting support, submitting feedback, or participating in surveys.
• User Content: Configuration data, dashboards, alerts, and other content you create within the Service.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP addresses, access times, referring URLs, and error logs related to your use of the Service.

1.3 Telemetry Data

When you use the Modulis observability platform, you may send application logs, metrics, traces, and session data to our Service. For self-hosted deployments, this data remains entirely within your infrastructure and is never transmitted to Modulis unless you explicitly configure it to do so.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related billing information
• Respond to your requests, comments, and support inquiries
• Send technical notices, security alerts, and administrative messages
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Develop new features and services based on aggregated, anonymized usage patterns

3. Data Storage and Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Regular security audits and penetration testing
• Role-based access controls and multi-factor authentication
• SOC 2 Type II compliance framework

For self-hosted deployments, you retain full control over data storage, encryption, and access. Your observability data never leaves your infrastructure.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for the Service to function properly (authentication, security, preferences).
• Analytics Cookies: Help us understand how visitors interact with our website to improve the experience.
• Marketing Cookies: Used to deliver relevant advertising and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating the Service, including:

• Cloud infrastructure providers for hosting and data processing
• Payment processors for billing and subscription management
• Analytics services for website and product usage analysis
• Customer support platforms for managing inquiries

These providers are contractually obligated to protect your data and may only use it for the purposes we specify. We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained for the duration of your account plus 30 days after deletion.
• Billing Records: Retained for 7 years as required by applicable tax and financial regulations.
• Usage Logs: Retained for up to 90 days for operational and security purposes.
• Support Correspondence: Retained for 2 years after resolution.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to the processing of your data for certain purposes.
• Restriction: Request restricted processing of your data under certain conditions.

To exercise any of these rights, please contact us at privacy@modulis.io.

8. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: